They asked the standard questions - did you receive an update from Windows or any other product? Can you restore your computer to a point in time when EW7 was working? Seriously? Finally, support pushed a beta copy of the next release to me and EW7 worked again. EW7 believed I was not an active subscriber even after both EW staff and myself verified our registration. Then sometime betw 11/24/18 and 12/01/18, the product stopped working. The product has been working great, allowing me to mix PowerPoint, EW7 created choruses, scripture, video and even web pages. We decided to go with an annual subscription in June 2018. However, in late 2017, they decided to make the product subscription based. It became stable in Dec 2017 and they brought back "check for changes". The new features of EW6 was the creation of "themes". It was full of bugs and lacked many features many people loved in EW2009, "checking for changes" and basic "copy/paste/undo" commands. But EW redesigned the product to add more features, called it "Easy Worship 6". Then, the version was "Easy Worship 2009". I've been using this software since Dec 2014. Good Price, good features but signifiant problems
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